Terms & Conditions
- Products supplied by Kit-You-Out remain the property of the company until full payment has been received.
- We do not accept returns or issue refunds on completed garments that have been approved by the pre-production proofing process unless there is a print/embroidery error or manufacturing fault with the garment.
- Faulty items are to be reported to Kit-You-Out within 7 days of delivery, any unreported faulty items after this timescale will not qualify for replacement.
- Reported faulty garments will be inspected by Kit-You-Out and if suspected that the fault was not caused by the company will not be replaced or refunded.
- Kit-You-Out does not accept responsibility for third party couriers and any delays experienced with domestic or international deliveries including customs clearance and random consignment checking which may cause delays.
- Artwork is to be supplied in vector EPS format. If not available we will offer to supply this but do not accept responsibility if the colours differ from your original artwork and other printed material. Please specify pantone references where possible in order to avoid this.
- Our size charts are provided as guides and do not relate to other suppliers sizing both by worded or numerical means. If you wish to check sizing please request a sample. Samples are supplied “sale or return”.
- Original artwork and garment designs that have been created by Kit-You-Out will remain the property of the company and reproduction by another company or sending to competitors will be classed as a copyright infringement and theft of intellectual property.
- Pantone dyed garments (especially cotton) can vary in colour and we do not accept responsibility for changes in batch tone from previous orders or large quantity orders.
- Printed colours once on a garment vary from colours and pantones viewed on computer screen, tablet or phone and we do not take responsibility for tones appearing differently from shown on screen.
- Order confirmations are sent for approval before proceeding to production; if payment is made or instruction is given to proceed we will take this as all aspects of the job are approved including artwork.
Cancelling an Order
Orders can be cancelled at any point before printing, embroidery or alteration.
Please give as much notice as possible either by phone or in writing :
Telephone : 01546 327328
Email : sales@kityouout.co.uk
We will issue a credit & full refund for orders cancelled up to 48 hours before they are due to go in to work. Orders cancelled after this date may be subject to a 10% re-stocking fee.
Returns Policy
1. You may return any item bought from our “standard range” within 28 days of delivery providing it is unused, in the original packaging with all labels, tags, etc and in a resalable condition. Goods received back in any condition other than “as new” will be returned back to you & may be subject to an additional delivery charge. Where a refund is requested, your refund will include the full value of the returned goods less the original delivery costs. We will only pay for the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.
2. We provide PDF visuals for all artwork prior to proceeding with an order. This approval process is crucial as it allows you, the customer, to check and make any relevant changes and be entirely happy with what you are ordering. This gives us an exact format to work from and, in the unlikely event of a discrepancy, allows both parties to verify what was signed for.
Unless incorrectly supplied or deemed to be faulty we cannot accept return of :
- Goods that have been embroidered, badged, printed or altered
- Goods that have been assembled in line with your requirements
- Goods that have been specifically procured in line with your requirements and do not form part of our “standard range”
3. In the event of goods arriving with production or manufacturing errors, we reserve the right to correct these prior to offering a refund at the sole discretion of Kit-You-Out
Please note, our “standard range” is any item available on our website and does not include special colours or sizes.
Returns address :Kit-You-OutDurran Old FarmhouseEredineDalmallyArgyllPA33 1BT
Shipping and Delivery
1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the purchaser’s premises unless otherwise agreed.
2. Every effort will be made to deliver the goods on time but no responsibility can be accepted for late or non-delivery. We will aim to despatch orders within 10 working days from receipt of order/payment and will notify of any foreseeable delays.
3. Once despatched, shipping can take up to 5 working days.
4. All shortages, damage or non-delivery of goods must be notified to us by telephone within 48 hours and confirmed by writing within 3 working days of despatch.
5. Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note where the goods have been signed for as unchecked, short or damaged as appropriate.
6. All deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
7. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.
Shipping and Delivery Charges
UK Postcodes only (web orders)
Orders up to £74.99 inc VAT Delivery cost £5.00 inc VAT
Orders above £75.00 inc VAT Free delivery
UK Postcodes only (account orders)
Orders up to £75.00 exc VAT Delivery cost £5.00 exc VAT
Orders above £75.00 exc VAT Free delivery
Same Day Despatch
Orders placed before 1pm will be despatched on the same day where we have the stock available & the garments do not require any additional print or embroidery.
We will advise of any stock shortages & expected time of arrival.
Despatch of printed or embroidered garments will normally happen within 5-10 working days.
Couriers
All orders are despatched with DPD.
Once despatched, deliveries can take up to 5 working days to arrive.
You will receive DPD updates via email or text (if mobile number supplied) advising expected date of arrival followed by an email/text advising a 1 hour delivery slot on the morning that your parcel is due to be delivered.
You will also have the option to amend the delivery date/time via the DPD app, email or text.
Privacy Policy
Kit-You-Out ("we" or "us") is committed to protecting the privacy of our customers with regards to their personal data. Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media, will be safeguarded ensuring that we comply with the EU General Data Protection Regulation (GDPR) 2018. We have both an internal data protection policy as well as external website privacy policies in place which reflect the requirements of GDPR. .
We are also committed to ensuring compliance with regard to transportation and destruction of personal information. We fully endorse and adhere to the principles of data protection as set out in the GDPR. These principles state that personal data must be:
• Fairly and lawfully processed in a transparent way
• Collected & processed for valid purposes & not in any other way which would be incompatible with those purposes
• Adequate, relevant and not excessive
• Accurate and kept up to date
• Not kept for longer than necessary
• Processed in line with the data subject's rights
• Kept securely and not transferred to a country which does not have adequate data protection laws.
This Privacy Policy explains how we use any information we collect about you and forms part of our conditions of use.
Collecting your information
The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you. This will be collected when you open an account, place orders on the website or over the phone, request quotations or request marketing information to be sent such as catalogues to be sent out. We may also collect limited information regarding how you use the website by cookies.
Using your information
The information we gather is used for the following:
• To manage your account
• To process your orders and to provide you with quotations
• To keep you informed about the progress of any active transactions such as orders or quotes
• To provide you with documents such as proof of delivery, invoices and statements
• To contact you about your opinions on our products and services
• To notify you about important changes or developments to our site or services
• To keep you informed about the products and services we offer
• For record keeping purposes
This information you provide us is kept so as to be able to process your orders/requests or to send to you information on products and services for long as you are happy for us to do so. You will be able to let us know if you no longer wish to receive product or service information from us each time you receive an email by responding to us to change your preferences about what you receive or to unsubscribe completely.
Sharing your information
Your personal details will never be shared outside of Kit-You-Out for marketing purposes. We may however use other companies to provide services to you on our behalf. We will only provide these companies with the information they require to perform services that we have engaged them for and they are prohibited from using that information for any other purpose. We may be required to disclose your information by law or where a court, the police or other enforcement agency has asked for it.
Protecting your information
Kit-You-Out have appropriate physical and technological security measures setup to keep your information safe. Internally access to personal information is limited to employees who need to access it in order to do their jobs. This information is never transferred outside of the UK.
On-Line Payments
Kit-You-Out does not collect or hold any payment or credit/debit card details. All payments are processed through Opayo (formerly Sage Pay), you can find details here – https://www.opayo.co.uk/about-us
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookie Policy
What is a Cookie?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the website faster and more personalised, by ‘remembering’ a user’s activity for the duration of the visit to the site ‘Session cookie’ or for repeat visits ‘Persistent cookie’.
What Cookies do we use?
We use the following different types of cookies:
Session cookies
These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences. Our session cookies may also contain your company name and email address.
Persistent cookies
Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session.
Load Balancer Cookie
This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers.
Web analytics cookies and similar technologies such as Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics. Click here or copy and paste the link into your browser: Http://www.google.com/analyticsfor an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies.
What information is collected?
The following information is collected in a cookie:
• Your IP Address. This is a string of numbers unique to your device that is recorded by Kit-You-Out’s web server, when you request any page or component on the website. This information is used to monitor your usage of the website.
• Data recorded by the website, which allows Kit-You-Out to ‘recognise’ you to optimise the session performance.
At no time, is any personal information collected.
Can I control the use of cookies?
Web browsers offer cookie management settings, which can be found in the options menu of the web browser, under ‘tools’. Web browsers can also enable users to delete specific cookies; you can even set a web browser to reject all cookies. However, choosing to disable all cookies could significantly affect your web browsing experience as many Internet services rely on the use of cookies.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings, see https://www.google.com/settings/ads. Additionally, visitors may wish to use the Google Analytics Opt-Out Browser Add-on found at https://tools.google.com/dlpage/gaoptout/
For a list of how to manage all the different browser cookies, hereor copy and paste the link into your browser: http://www.aboutcookies.org.uk/managing-cookies